Penstraze Cottage

TERMS & CONDITIONS

1. Booking and Deposit

A reservation is confirmed once Penstraze Cottage receives a Booking Deposit equal to one‑third of the total rental amount for bookings made more than 30 days before arrival. For bookings made within 30 days of arrival, the full rental amount is payable at the time of booking. A completed Booking Form must accompany the payment.

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2. Right to Decline Bookings

Penstraze Cottage reserves the right to refuse any booking. All payments received will be refunded if a booking is declined. Bookings are generally accepted for family groups only; we do not accept groups of young people or single‑sex parties.

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3. Payment of Balance

Once the Booking Deposit has been received and confirmation issued, the Client becomes responsible for paying the remaining balance 30 days before the holiday begins. If the balance remains unpaid one week after both a phone and written reminder, the booking will be treated as cancelled and the property may be re‑let. Any rent received from re‑letting, minus expenses, will be credited to the Client.

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4. What the Rent Includes

Rental charges apply to the dates shown on the Booking Confirmation and include electricity and gas.

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5. Linen and Towels

Duvets, pillows, bed linen, and towels are provided.

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6. Cancellation by the Client

If you cancel more than two months before your holiday, your deposit will be refunded. If you cancel within two months, the deposit will be retained unless the property is successfully re‑booked. However, if we are able to re‑book any part of the cancelled dates, we will refund the deposit and/or the portion of the holiday cost that relates to the weeks successfully re‑booked. Holiday insurance is strongly recommended.

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7. Holiday Use Only

Acceptance of a booking grants the Client the right to occupy the property for holiday purposes only, as defined under Section 9 of the Rent Act 1977.

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8. Occupancy Limits

Only the individuals listed on the Booking Form may occupy the property. No additional guests may stay without prior agreement.

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9. Damage Deposit

A refundable Damage Deposit of £250 is required and must be paid with the final balance.
It covers:

• Damage to the property, furnishings, or contents

• Breakages beyond normal wear and tear

• Excessive cleaning

• Unauthorised guests, pets, or smoking

• Misuse of the property or breach of these Terms

The Damage Deposit will be refunded within 7 days of departure if the property is left in satisfactory condition. A written breakdown will be provided if deductions are required. If damages exceed the deposit, the Client agrees to pay the additional costs.

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10. Pets

Pets are not permitted. Local kennels are available.

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11. Length of Stay & Check‑In/Out

During high season, bookings are for a minimum of one week and a maximum of six months.
Check‑in: 3:00pm
Check‑out: 10:00am
Extensions require written approval and may incur charges.

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12. Non‑Availability of Property

If the property becomes unavailable for reasons beyond our control, all payments will be refunded in full. No further claims may be made.

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13. Access to the Property

The owners or their staff reserve the right to reasonable access at any time.

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14. Accuracy & Liability

While every effort is made to ensure accuracy of property descriptions, Penstraze Cottage accepts no liability for errors. We cannot accept responsibility for accidents, injuries, loss, or damage to persons or property, however caused.

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15. Complaints

Any issues must be reported immediately so they can be resolved during your stay. Complaints raised after departure cannot be considered.

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16. Price Adjustments

Penstraze Cottage reserves the right to amend prices due to errors, omissions, or VAT changes.

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17. Breach of Conditions

If any of these conditions are breached, the owners or staff may re‑enter the property and terminate the tenancy. The contract is governed by English law.

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18. Authority of the Signatory

The person signing the Booking Form confirms they are authorised to accept these Terms on behalf of all guests listed and must be part of the party staying.

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19. Parking

Penstraze Cottage accepts no responsibility for loss of or damage to vehicles or their contents.

 

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